Omar Helal

Omar Helal

Software Engineer

• Email: omar[at]artisan.dev
• Stack Overflow: Artisan Dev
• Current Residence: Amman, Jordan

Professional Summary

Software Engineer with 20+ years of experience designing and delivering enterprise-grade systems. Proven track record in architecture, team leadership, and DevOps across healthcare, retail, and logistics domains. Adept at translating ambiguous requirements into robust, scalable solutions.

Experience

Current and Ongoing

• Build and maintain internal tools and workflows using Budibase (low-code platform)
  • Travel request forms that trigger API calls to Telegram and send automated emails
  • Database-backed applications with querying capabilities
  • groups.io integration for automated mailing list management
  • Mobile-responsive applications
• Self-hosted deployment using Docker
• Manage Caddy web-server, WAF, rate-limiting and reverse proxy
• Maintain a Nextcloud instance with subscription-based access
• Using Mkdocs, and Zensical to build and deploy static documentation sites
• Automated deployment set up using Gitlab Pipelines and CI/CD

Aug 2026 – Current

Senior Software Engineer @ Si-Tech

• Worked with a team releasing features for various governmental entities
• Focussed on enhancing security across the backend
• Aligned with QA, Ops, backend and front end teams to achieve measurable results

Nov 2024 – August 2026 @ Glance Care

Senior Software Engineer

• Improved architecture of a complex, feature-rich Medical Tool
• Implemented a microservice architecture using restate.dev, streamlining service creation and integration
• Built real-time data streaming to the frontend using Django Channels over uvicorn with WebSockets
• Led Sprint Planning, QA scoping, solution design, and code reviews
• Gained deep expertise in FHIR specification and healthcare domain terminology
• Implemented Data At Rest Encryption to ensure patient data privacy and compliance
• Deployed a WhatsApp Bot for automated patient communication
• Set up tracing and log Observability using OpenTelemetry and Coroot

Oct 2015 – Apr 2024 @ Bi-Rite Australia

Held multiple roles across a startup building a custom ERP and Point of Sale system, deployed to 120+ stores across Australia and New Zealand.

Project Manager

• Took over project management during a critical period and restructured the project
• Gathered requirements, documented processes, and established decision tracking
• Provided visibility and transparency using Jira and Confluence
• Led the project to successful deployment across 120+ stores through clear communication, iteration, and process improvement

Developer / Team Lead

• Developed the application using Python, Django, Angular, CSS, and HTML following SOLID principles and automated testing
• Introduced Git for version control and trained the team on best practices
• Standardized development environments using Vagrant for reproducible setups on Windows and Linux
• Documented team workflows and maintained up-to-date process documentation
• Implemented code review processes to improve code quality and knowledge sharing

DevOps Engineer

• Designed, deployed, and maintained AWS infrastructure via console and CLI scripts
• Served as Linux server administrator for Ubuntu servers, documenting scripts and operational procedures
• Configured Apache2 with Django and automated environment setup via bash scripts
• Built infrastructure as code using Terraform and Packer, enabling reproducible cloud deployments
• Managed infrastructure including EC2 servers, ALBs, ElastiCache Redis, RDS MySQL (with replicas), and RabbitMQ

Skills

Dev

Ops

Project management

Hobbies

• Audio mixing and sound engineering
• Weightlifting
• Cooking (new found interest)
• Tinkering with Raspberry Pi projects
• Car maintenance