Career Story

Nov 2024 – Current

Senior Software Engineer @ Glance Care

• Improved architecture of a complex, feature-rich Medical Tool
• Implemented a microservice architecture using restate.dev, streamlining service creation and integration with existing services
• Built real-time data streaming to the frontend using Django Channels over uvicorn with WebSockets
• Led Sprint Planning, QA scoping, solution design, and code reviews
• Gained deep expertise in FHIR specification and healthcare domain terminology
• Implemented Data At Rest Encryption to ensure patient data privacy and compliance
• Deployed a WhatsApp Bot for automated patient communication

Oct 2015 – Apr 2024

(Lead Software Engineer and Project Manager) @ Bi-Rite Australia

Transitioned from a JADE-only background into full-stack web development and project management. Self-funded training and resources to rapidly build expertise across new technologies and leadership responsibilities.

Project Management

• Took over project management during a critical period, restructuring processes and reversing poor prior decisions
• Replaced a single spreadsheet with comprehensive Jira and Confluence setup, documenting all requirements and specifications
• Restored database foreign key integrity that had been disabled, adding a critical safety layer
• Managed version releases with Major, Minor, and Hotfix conventions
• Led a modified agile process with sprint management
• Translated slim customer requirements into fully functional modules
• Deployed to 120+ stores across Australia and New Zealand, migrating them from legacy systems
• Product success attracted additional customers, including ACL Group in New Zealand
• Led hiring as primary interviewer, developed onboarding documentation and processes
• Produced dozens of training videos for customers and internal teams
• Maintained late-night monitoring for service issues, bug fixes, and production releases

Technical Team Lead

• Introduced Git for version control and trained the team on best practices
• Standardized development environments using Vagrant for reproducible setups across Windows and Linux
• Documented team workflows and maintained up-to-date process documentation
• Introduced automated testing and shifted team development practices accordingly
• Promoted SOLID principles and mentored the team on reducing dependencies and refactoring for maintainability
• Implemented code review processes to improve code quality and knowledge sharing

DevOps Engineer

• Designed, deployed, and monitored AWS infrastructure
• Served as Linux server administrator for Ubuntu servers
• Configured Apache2 with Django, debugging server issues and writing setup scripts
• Automated environment documentation through dependency tracking and setup scripts
• Built infrastructure as code using Terraform and Packer, deploying the entire architecture programmatically

System Architect and Design

• Played the primary role in designing the ERP system:
  • Database design and data integrity
  • Business functionality and complex pricing systems
  • Integrated modules and timezone support for multi-location stores
• Designed an automated claiming system triggered by complex scenarios, eliminating manual claim processing
• Built a functional financial and accounting system handling tax conversions and decimal rounding
  • Customer feedback: "KNAPS just works"
  • Store manager: "I love when I check my email in the morning and see free money" (referring to automated claims)
• Engineered a task scheduling system to enhance UX and reduce server load
• Designed complex pricing tiers with date-based deals affecting Net Costs, including scheduled sale prices

Business Analyst and Customer Support

• Analyzed new customer requirements and enhanced the product accordingly
• Led training sessions for new customer stores; trained internal trainers and attended all sessions for complex questions
• Set up a customer service portal for ticket management
• Adapted to evolving project scope and feature requests throughout the product lifecycle

Aug 2014 – Aug 2015

(Software Developer) @ ALSCO

• Expanded remote development for ALSCO's distributed systems
• Developed highly integrated solutions for their Abel-based ERP system including freight management, sterilisation reports, and barcode/QR code label printing
• Built a Freight module integrating with Star Track courier web services for transport costs, consignment notes, and labels
• Mastered ZPL printer code for Zebra label printers; Star Track rated the labels better than 95% of their customers
• Managed remote work across a 9-hour time difference, maintaining availability from 3am Amman time for effective communication
• Provided weekly updates and monthly task reports using tools like toggle.com

Apr 2005 – Aug 2014

(Software Developer) @ ALSCO

• Joined a senior developer on IBM AS400 to Windows Server conversions using the JADE development language
• Worked on the Abel ERP system, an object-oriented environment integrating database and application layers
• Prepared application servers for testing, live implementations, and development environments
• Developed conversion processes for Australian COBOL systems and SQL databases in Singapore
• Analyzed customer databases for anomalies and customized conversion processes accordingly
• Patched test and live systems with code updates until automation was implemented
• Maintained code standards, bug tracking, and documented requirements

Key achievements:

• Built an XML export system with XSD schema validation for mailing house integration
• Developed EDI solutions for external suppliers via HTTPS, FTP, SFTP, and SOAP web services with automated scheduling
• Implemented a web services project connecting external workflow tool K2 to distributed branch systems via TCP web services
• Designed a custom solution for a single branch including barcode scanners, label printers, and sterilisation certificates
• Developed multilingual label printing support for Thai and Chinese
• Created a script execution interface for implementation teams, earning the nickname "Script Man"
• Took on Senior Developer role after predecessor's departure, managing the Australian division independently

Apr 2004 – Mar 2005

(Parts Interpreter) @ Elite Auto Spares

• Built a digital parts catalogue using JADE Object Oriented programming language
• Developed company website (www.eliteautospares.com.au)
• Designed marketing materials including flyers and business cards
• Managed store operations, including a 2-week management role during Christmas period
• Developed expertise in automotive spare parts sales and ordering